Troubleshooting your FortiGate installation
If your FortiGate does not function as desired after completing the installation, try the following troubleshooting methods. Most methods can be used for FortiGates in both NAT/Route and Transparent...
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FortiGuard troubleshooting
This section contains tips to help you with some common challenges of using FortiGuard. FortiGuard services appear as expired/unreachable. Verify that you have registered your FortiGate unit, purchased...
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Choosing your FortiGate’s switch mode
This section contains information to help you determine which internal switch mode your FortiGate should use, a decision that should be made before the FortiGate is installed. What is the internal...
View ArticleTroubleshooting FortiGate logging
This section contains tips to help you with some common challenges of FortiGate logging. No log messages appear in the GUI. Ensure that logging is enabled in both the Log Settings and the policy used...
View ArticleTroubleshooting web filtering
This section contains tips to help you with some common challenges of FortiGate web filtering. The Web Filter option does not appear in the GUI. Go to Feature Select and enable Web Filter. New Web...
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HQIP test documentation
There are certain pieces of documentation that you hope you will never have to find because it means that if you need to find them, then something has gone seriously wrong. One of those documents is...
View ArticleIPsec VPN troubleshooting
This section contains tips to help you with some common challenges of IPsec VPNs. A VPN connection has multiple stages that can be confirmed to ensure the connection is working properly. It is easiest...
View ArticleSSL VPN troubleshooting
This page contains tips to help you with some common challenges for SSL VPN. Enter the following to display debug messages for SSL VPN: diagnose debug application sslvpn -1 This command enables...
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Setting up FortiGuard services
If you have purchased FortiGuard services and registered your FortiGate, it should automatically connect to FortiGuard and display license information about your services. In this example, you will...
View ArticleFortiMail Troubleshooting: Access Difficulty
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
View ArticleIPsec VPN Troubleshooting (Video)
In this video, you will learn how to troubleshoot a site-to-site IPsec VPN that provides transparent communication between a Headquarters FortiGate and Branch office FortiGate. This video will show you...
View ArticleFortiMail Troubleshooting: Defining the Problem
The troubleshooting collection of recipes seeks to assist you in determining why your FortiMail unit is behaving unexpectedly. It includes general troubleshooting methods and specific troubleshooting...
View ArticleFortiMail Troubleshooting: Bootup Issues
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
View ArticleFortiMail Troubleshooting: Slow Performance
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
View ArticleFortiMail Troubleshooting: HA Issues
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
View ArticleFortiMail Troubleshooting: Server Connection Issues
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
View ArticleFortiMail Troubleshooting: UI Connection Problems
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
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FGCP High Availability Troubleshooting
This post is intended to help you find and fix some common and not so common FortiGate Clustering Protocol (FGCP) HA problems. 1. Before you set up a cluster Before you set up an FortiGate FGCP cluster...
View ArticleFortiMail Troubleshooting: Antispam Issues
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
View ArticleFortiMail Troubleshooting: SMTP Failure
The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit. This recipe guides you through the process of troubleshooting...
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